F.A.Q

How long will it take to receive my order?

Orders within the United States usually take between 7 and 10 business days to get to your door. International delivery can take up to 28 business days. See our shipping policy for more details.

I changed my mind and want to cancel or alter my order, can I do that?

If it has been less than 24 hours since you placed the order use the form on our contact us page and we can cancel your order. If it has been more than 24 hour your order will have already gone through processing and can not be altered or canceled.

How can I track my order?

To track your order click on Track My Order which can be found on any page of our website on both the header and footer menu. Enter your order number, this can be found in the confirmation email we sent when you ordered your item(s). Please note that it may take a few days before tracking information is available. We will also send you a tracking link in a confirmation email usually within 3 days of placing the order.  

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

Lost, Stolen or Damaged Items

If you have purchased Route+

When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us via our contact us page and we will be happy to work with you to remedy the situation.

If you have NOT purchased Route

Contact us at with your order number and photos clearly showing the problem. Please see our refund policy for more details.

I want to upload a photo for a personalized product but it's to small, what should I do?

In order for us to produce high quality personalized products we need high definition images, and because some items like a large size canvas are very big we need a very large image to print with. You can check the minimum image size required in the product description, make sure you are uploading an image in jpeg format. If the image you want to use is to small and you don't know how to enlarge it please contact us with your image attached and we will be happy to help.