Route+ Package Protection

We do our very best to get your package delivered to you as fast as possible and in perfect condition, but sometimes things go wrong that are completely out of our control. 

So we have teamed up with Route+ Package Protection so that we can offer our customers peace of mind at a very low price.

Here we have answered some of the most common questions about the policy. Full details can be found at route.com 

What Is Route+ Package protection?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

Do I Have To Purchase Route+ Package Protection?

No! Although we highly recommend it you can make your purchase without. 

When you add an item to the cart there is a box above the checkout button for Route+ Package Protection. This is toggled ON by default as most customers choose to have it. If you don't want package protection you can toggle it to OFF or remove package protection from the cart page.

What do I get when I insure my order with Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

What are Route’s terms and conditions? 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

How do I file a claim for my lost, stolen or damaged order?

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/. 

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form. 

Does Route+ cover stolen items?

Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

I Purchased Route+ But Now I Have Changed My Mind

Contact us immediately. If you item has not yet been shipped then we can refund you. If the item has already been shipped then it is non refundable.